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We hope you love your MIRSTORES order. If something isn’t right, eligible items may be returned in accordance with the conditions below.
Returns
You may request a return within 14 days of receiving your order.
To request a return, please contact support@mirstores.com and include your order number. Our Customer Care team will provide you with return instructions and the return address.
To be eligible for a return, the item must be:
Items that show signs of wear, use, washing, alteration or damage after delivery are not eligible for return.
You may request a return within 14 days of receiving your order.
To request a return, please contact support@mirstores.com and include your order number. Our Customer Care team will provide you with return instructions and the return address.
To be eligible for a return, the item must be:
- unworn and unused;
- unwashed;
- undamaged;
- returned with all original tags attached; and
- returned in its original packaging, where applicable.
Items that show signs of wear, use, washing, alteration or damage after delivery are not eligible for return.
Return shipping
For eligible returns, the customer is responsible for the cost and risk of return shipping.
We strongly recommend using a tracked and insured shipping service.
The original USD $40 shipping fee is non-refundable.
Import duties, taxes and customs charges paid directly to customs authorities, DHL or other third parties are not collected by MIRSTORES and therefore cannot be refunded by MIRSTORES. Depending on your country, you may be eligible to apply for reimbursement of certain import charges directly from the relevant authority.
For eligible returns, the customer is responsible for the cost and risk of return shipping.
We strongly recommend using a tracked and insured shipping service.
The original USD $40 shipping fee is non-refundable.
Import duties, taxes and customs charges paid directly to customs authorities, DHL or other third parties are not collected by MIRSTORES and therefore cannot be refunded by MIRSTORES. Depending on your country, you may be eligible to apply for reimbursement of certain import charges directly from the relevant authority.
Return inspection
All returned products are subject to inspection before a refund is approved.
If a returned product does not meet the return conditions set out above, we may decline the return and send the product back to the customer.
All returned products are subject to inspection before a refund is approved.
If a returned product does not meet the return conditions set out above, we may decline the return and send the product back to the customer.
Need help?
For questions about a return, refund or order, please contact:
MIRSTORES Customer Care
support@mirstores.com
For questions about a return, refund or order, please contact:
MIRSTORES Customer Care
support@mirstores.com
Refunds
Once your return has been received, it will be inspected. If approved, your refund will be issued to the original payment method within 10 business days of receipt of the returned item.
Please note that your bank, card issuer or payment provider may require additional time to process and display the refund.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, color or product, please return the original item in accordance with this policy and place a new order.
Personalized & made-to-order products
Personalized and made-to-order products are final sale and cannot be returned or exchanged, except where required by applicable law.
Gift cards
Gift cards are non-refundable and non-returnable and cannot be exchanged for cash
Once your return has been received, it will be inspected. If approved, your refund will be issued to the original payment method within 10 business days of receipt of the returned item.
Please note that your bank, card issuer or payment provider may require additional time to process and display the refund.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, color or product, please return the original item in accordance with this policy and place a new order.
Personalized & made-to-order products
Personalized and made-to-order products are final sale and cannot be returned or exchanged, except where required by applicable law.
Gift cards
Gift cards are non-refundable and non-returnable and cannot be exchanged for cash
Damaged, defective or incorrect items
If you believe that an item was delivered damaged, defective, incomplete or materially different from your order, please contact support@mirstores.com promptly after delivery and provide:
Please retain the item, all original packaging and shipping materials while your claim is being reviewed.
We may request additional photographs or information, or ask you to return the item for inspection before determining the appropriate resolution.
If you believe that an item was delivered damaged, defective, incomplete or materially different from your order, please contact support@mirstores.com promptly after delivery and provide:
- your order number;
- a description of the issue; and
- photographs of the item and its packaging.
Please retain the item, all original packaging and shipping materials while your claim is being reviewed.
We may request additional photographs or information, or ask you to return the item for inspection before determining the appropriate resolution.
Where an item is confirmed to have been damaged, defective, incomplete or incorrect at the time of delivery, we will provide an appropriate remedy in accordance with applicable law, which may include a replacement, repair or refund, and will cover reasonable return shipping costs where applicable.
MIRSTORES is not responsible for damage caused after delivery by misuse, accidental damage, improper handling, failure to follow care instructions, normal wear and tear, or alterations or repairs carried out by the customer or a third party.
MIRSTORES is not responsible for damage caused after delivery by misuse, accidental damage, improper handling, failure to follow care instructions, normal wear and tear, or alterations or repairs carried out by the customer or a third party.