THIS WEBSITE USES COOKIES THAT PROVIDE ALL FUNCTIONS FOR THE MOST EFFICIENT PAGE NAVIGATION. IF YOU DO NOT WANT TO ACCEPT PERMANENT COOKIES, PLEASE CHOOSE THE APPROPRIATE SETTINGS ON YOUR COMPUTER. BY CONTINUING TO NAVIGATE THIS SITE, YOU INDIRECTLY GIVE YOUR CONSENT TO THE USE OF COOKIES ON THIS WEBSITE. MORE DETAILS PROVIDED INOUR PRIVACY POLICY.
Last updated: September 8, 2026
These Terms & Conditions (“Terms”) apply to purchases made through mirstores.com (the “Website”).
Please read these Terms carefully before placing an order. By placing an order through the Website, you agree to be bound by these Terms.
1. About MIRSTORES
MIRSTORES is operated by KINDRAS GROUP LLC, a limited liability company registered in Sharjah Media City (Shams), Sharjah, United Arab Emirates, under License No. 2218524 (“MIRSTORES”, “we”, “us” or “our”).
For questions regarding orders, products, shipping or returns, please contact us at:
support@mirstores.com
2. Products
We make every reasonable effort to ensure that product descriptions, photographs, measurements and other information displayed on the Website are accurate.
However, colors may appear differently depending on your device and display settings.
Many MIRSTORES products involve handmade processes and artisanal techniques. As a result, individual pieces may have slight variations in texture, knitting, embroidery, finishing, color or measurements. These variations are part of the nature of handmade production and do not in themselves constitute defects.
Measurements displayed on the Website are approximate. Due to the nature of knitwear and handmade production, minor variations may occur between individual pieces.
Please review the product description, sizing information and care instructions before placing your order. If you have any questions about a product, please contact us at support@mirstores.com before purchasing.
3. Orders
By placing an order through the Website, you confirm that the information provided by you is accurate and complete and that you are authorized to use the selected payment method.
After placing your order, you will receive an order confirmation by email. Receipt of an order confirmation does not prevent us from cancelling an order where we are unable to fulfill it, including where a product is unavailable, there has been an obvious pricing or technical error, payment has not been successfully authorized, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled item or order to the original payment method.
Once an order has been placed and payment has been successfully processed, it cannot be cancelled or modified by the customer. This does not affect any rights you may have under our Return Policy or applicable law.
4. Prices & Payment
All prices on the Website are displayed and charged in US dollars (USD) unless otherwise expressly stated.
Payments are processed securely through our third-party payment provider, Stripe.
The price applicable to your purchase is the price displayed at checkout at the time your order is placed.
We reserve the right to change our prices at any time. Changes will not affect orders that have already been placed and successfully paid.
5. Shipping
International orders placed through mirstores.com are fulfilled from Dubai, United Arab Emirates and shipped via DHL.
Standard international shipping is currently USD 40 per order, unless a different shipping rate or complimentary shipping is expressly displayed at checkout.
Estimated delivery times may be provided on the Website or during checkout. Any delivery timeframe is an estimate and may be affected by customs clearance, local authorities, carrier delays or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information. MIRSTORES is not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.
6. Import Duties & Taxes
Product prices and shipping charges displayed on mirstores.com do not include import duties, customs charges, local taxes or other fees that may be imposed by the destination country.
Where applicable, these charges are the responsibility of the recipient and may be collected by DHL, customs authorities or another relevant authority before or upon delivery.
The amount and application of such charges are determined by the laws and customs regulations of the destination country and are outside MIRSTORES’ control.
We recommend checking the applicable import rules and charges in your country before placing an order.
MIRSTORES does not reimburse import duties, taxes or customs charges paid by the customer, except where required by applicable law.
7. Returns
We accept returns of eligible products where a return is requested within 14 days of delivery.
To request a return, please contact support@mirstores.com with your order number. Our Customer Care team will provide return instructions and the applicable return address.
Returned products must be:
We reserve the right to inspect returned products before approving a refund. Products that show signs of wear, use, washing, alteration, damage after delivery, or improper handling may not qualify for a refund, subject always to applicable law.
For eligible returns under this section, the customer is responsible for the cost and risk of return shipping. We strongly recommend using a tracked and insured shipping service.
The original shipping charge is non-refundable.
Any import duties, customs charges or local taxes paid by the customer are not refunded by MIRSTORES, as these amounts are not collected by us.
If you believe that you have received a defective, damaged, incorrect or incomplete product, please follow the procedure set out in Section 10 below.
8. Refunds
Once a returned product has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 10 business days following receipt and inspection of the returned product. Your bank or card issuer may require additional time to make the funds available in your account.
Import duties, taxes and customs charges are collected by the relevant customs authorities, DHL or other third parties and are not collected by MIRSTORES. Accordingly, MIRSTORES cannot refund these charges. If you return an order, you may be eligible to apply for a refund of certain import charges directly from the relevant authority. Eligibility and procedures vary by country.
9. Exchanges
We do not currently offer direct exchanges for international orders.
If you would like a different size, color or product, you may return an eligible item in accordance with our Return Policy and place a new order separately.
10. Damaged, Defective, Incorrect or Incomplete Orders
If you believe that a product was delivered damaged, defective, incomplete, or materially different from the product you ordered, please contact support@mirstores.com promptly after delivery.
Please provide:
Please retain the product, its original packaging and all shipping materials while your claim is being reviewed.
We may request additional photographs or information and may require the product to be returned for inspection before determining the appropriate resolution.
Where our assessment confirms that a product was defective, damaged, incorrect or incomplete at the time of delivery, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement or refund. Where applicable, MIRSTORES will also cover reasonable return shipping costs associated with a confirmed claim.
MIRSTORES is not responsible for damage arising after delivery as a result of misuse, accidental damage, improper handling or storage, failure to follow applicable care instructions, normal wear and tear, or alterations or repairs carried out by the customer or a third party.
Nothing in this section limits any mandatory consumer rights available under applicable law.
11. Personalized & Made-to-Order Products
Products made, customized, altered or personalized specifically for a customer are final sale and cannot be cancelled, returned or exchanged.
This includes products made in a special color, size, configuration or design at the customer's request, as well as personalized products.
This restriction does not apply where a product is defective, damaged, materially different from the agreed specification, or where a return or other remedy is otherwise required by applicable law.
Because personalized and made-to-order products are created specifically for you, please carefully review all details before placing your order.
12. Gift Cards
MIRSTORES Gift Cards are available in the denominations displayed on the relevant product page at the time of purchase.
Gift Cards are non-refundable, cannot be returned or exchanged for cash, and cannot be used to purchase another Gift Card, except where otherwise required by applicable law.
Gift Cards may be used for eligible purchases through the MIRSTORES online store in accordance with the instructions provided with the Gift Card.
MIRSTORES is not responsible for Gift Cards that are lost, stolen or used without the holder's authorization, except where required by applicable law.
13. Product Characteristics & Care
MIRSTORES products may be produced using a combination of handwork and machinery and are subject to quality control during production and fulfillment.
The properties of natural and textile materials can vary. Slight variations in yarn, texture, knitting, embroidery, finishing, color, density or measurements may occur between individual pieces.
Small knots, variations in knitting or embroidery, and other minor characteristics resulting from handmade production may be inherent to the product rather than manufacturing defects.
Colors may also appear differently depending on lighting, photography and individual screen settings.
Customers should follow the care instructions provided with the product or published on the Website. Damage resulting from improper care, washing, storage or use is not considered a manufacturing defect.
14. Intellectual Property
All content on the Website, including MIRSTORES trademarks, brand names, product designs, patterns, graphics, photographs, videos, illustrations, text and other creative materials, is owned by or licensed to MIRSTORES and is protected by applicable intellectual property laws.
Nothing on the Website grants any right to reproduce, copy, distribute, modify, commercially exploit or otherwise use MIRSTORES intellectual property without prior written permission.
15. Website Availability & Information
We aim to keep the Website available and accurate but cannot guarantee uninterrupted or error-free access.
We may update, modify or temporarily suspend parts of the Website for maintenance, technical, operational or other reasons.
Obvious typographical, technical or pricing errors may be corrected at any time. Where an error materially affects an order already placed, we will contact the customer and, where appropriate, provide the option required by applicable law.
16. Liability
To the fullest extent permitted by applicable law, MIRSTORES will not be liable for losses that are indirect, consequential, or not reasonably foreseeable in connection with your purchase or use of the Website.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory consumer rights available to you under applicable law.
17. Privacy
Personal information collected in connection with purchases and use of the Website is processed in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it may be shared with service providers, how long it may be retained, and the rights available to you.
18. Governing Law
These Terms and purchases made through mirstores.com are governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer protection rights that may apply to customers in their country of residence.
Any dispute will be handled by the competent courts or authorities in accordance with applicable law.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, Website or applicable legal requirements.
The version applicable to your purchase is the version published on the Website at the time your order is placed.
The date of the latest update will be displayed at the top of this page.
20. Contact Us
For questions about these Terms, orders, shipping or returns, please contact:
MIRSTORES Customer Care
support@mirstores.com
MIRSTORES is operated by:
KINDRAS GROUP LLC
Sharjah Media City (Shams)
Sharjah, United Arab Emirates
License No. 2218524
These Terms & Conditions (“Terms”) apply to purchases made through mirstores.com (the “Website”).
Please read these Terms carefully before placing an order. By placing an order through the Website, you agree to be bound by these Terms.
1. About MIRSTORES
MIRSTORES is operated by KINDRAS GROUP LLC, a limited liability company registered in Sharjah Media City (Shams), Sharjah, United Arab Emirates, under License No. 2218524 (“MIRSTORES”, “we”, “us” or “our”).
For questions regarding orders, products, shipping or returns, please contact us at:
support@mirstores.com
2. Products
We make every reasonable effort to ensure that product descriptions, photographs, measurements and other information displayed on the Website are accurate.
However, colors may appear differently depending on your device and display settings.
Many MIRSTORES products involve handmade processes and artisanal techniques. As a result, individual pieces may have slight variations in texture, knitting, embroidery, finishing, color or measurements. These variations are part of the nature of handmade production and do not in themselves constitute defects.
Measurements displayed on the Website are approximate. Due to the nature of knitwear and handmade production, minor variations may occur between individual pieces.
Please review the product description, sizing information and care instructions before placing your order. If you have any questions about a product, please contact us at support@mirstores.com before purchasing.
3. Orders
By placing an order through the Website, you confirm that the information provided by you is accurate and complete and that you are authorized to use the selected payment method.
After placing your order, you will receive an order confirmation by email. Receipt of an order confirmation does not prevent us from cancelling an order where we are unable to fulfill it, including where a product is unavailable, there has been an obvious pricing or technical error, payment has not been successfully authorized, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled item or order to the original payment method.
Once an order has been placed and payment has been successfully processed, it cannot be cancelled or modified by the customer. This does not affect any rights you may have under our Return Policy or applicable law.
4. Prices & Payment
All prices on the Website are displayed and charged in US dollars (USD) unless otherwise expressly stated.
Payments are processed securely through our third-party payment provider, Stripe.
The price applicable to your purchase is the price displayed at checkout at the time your order is placed.
We reserve the right to change our prices at any time. Changes will not affect orders that have already been placed and successfully paid.
5. Shipping
International orders placed through mirstores.com are fulfilled from Dubai, United Arab Emirates and shipped via DHL.
Standard international shipping is currently USD 40 per order, unless a different shipping rate or complimentary shipping is expressly displayed at checkout.
Estimated delivery times may be provided on the Website or during checkout. Any delivery timeframe is an estimate and may be affected by customs clearance, local authorities, carrier delays or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information. MIRSTORES is not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.
6. Import Duties & Taxes
Product prices and shipping charges displayed on mirstores.com do not include import duties, customs charges, local taxes or other fees that may be imposed by the destination country.
Where applicable, these charges are the responsibility of the recipient and may be collected by DHL, customs authorities or another relevant authority before or upon delivery.
The amount and application of such charges are determined by the laws and customs regulations of the destination country and are outside MIRSTORES’ control.
We recommend checking the applicable import rules and charges in your country before placing an order.
MIRSTORES does not reimburse import duties, taxes or customs charges paid by the customer, except where required by applicable law.
7. Returns
We accept returns of eligible products where a return is requested within 14 days of delivery.
To request a return, please contact support@mirstores.com with your order number. Our Customer Care team will provide return instructions and the applicable return address.
Returned products must be:
- unworn and unused;
- unwashed;
- undamaged;
- in their original condition;
- returned with all original tags and labels attached.
We reserve the right to inspect returned products before approving a refund. Products that show signs of wear, use, washing, alteration, damage after delivery, or improper handling may not qualify for a refund, subject always to applicable law.
For eligible returns under this section, the customer is responsible for the cost and risk of return shipping. We strongly recommend using a tracked and insured shipping service.
The original shipping charge is non-refundable.
Any import duties, customs charges or local taxes paid by the customer are not refunded by MIRSTORES, as these amounts are not collected by us.
If you believe that you have received a defective, damaged, incorrect or incomplete product, please follow the procedure set out in Section 10 below.
8. Refunds
Once a returned product has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 10 business days following receipt and inspection of the returned product. Your bank or card issuer may require additional time to make the funds available in your account.
Import duties, taxes and customs charges are collected by the relevant customs authorities, DHL or other third parties and are not collected by MIRSTORES. Accordingly, MIRSTORES cannot refund these charges. If you return an order, you may be eligible to apply for a refund of certain import charges directly from the relevant authority. Eligibility and procedures vary by country.
9. Exchanges
We do not currently offer direct exchanges for international orders.
If you would like a different size, color or product, you may return an eligible item in accordance with our Return Policy and place a new order separately.
10. Damaged, Defective, Incorrect or Incomplete Orders
If you believe that a product was delivered damaged, defective, incomplete, or materially different from the product you ordered, please contact support@mirstores.com promptly after delivery.
Please provide:
- your order number;
- a description of the issue;
- clear photographs of the product;
- photographs of the packaging and shipping materials where relevant; and
- any other information reasonably requested by our Customer Care team.
Please retain the product, its original packaging and all shipping materials while your claim is being reviewed.
We may request additional photographs or information and may require the product to be returned for inspection before determining the appropriate resolution.
Where our assessment confirms that a product was defective, damaged, incorrect or incomplete at the time of delivery, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement or refund. Where applicable, MIRSTORES will also cover reasonable return shipping costs associated with a confirmed claim.
MIRSTORES is not responsible for damage arising after delivery as a result of misuse, accidental damage, improper handling or storage, failure to follow applicable care instructions, normal wear and tear, or alterations or repairs carried out by the customer or a third party.
Nothing in this section limits any mandatory consumer rights available under applicable law.
11. Personalized & Made-to-Order Products
Products made, customized, altered or personalized specifically for a customer are final sale and cannot be cancelled, returned or exchanged.
This includes products made in a special color, size, configuration or design at the customer's request, as well as personalized products.
This restriction does not apply where a product is defective, damaged, materially different from the agreed specification, or where a return or other remedy is otherwise required by applicable law.
Because personalized and made-to-order products are created specifically for you, please carefully review all details before placing your order.
12. Gift Cards
MIRSTORES Gift Cards are available in the denominations displayed on the relevant product page at the time of purchase.
Gift Cards are non-refundable, cannot be returned or exchanged for cash, and cannot be used to purchase another Gift Card, except where otherwise required by applicable law.
Gift Cards may be used for eligible purchases through the MIRSTORES online store in accordance with the instructions provided with the Gift Card.
MIRSTORES is not responsible for Gift Cards that are lost, stolen or used without the holder's authorization, except where required by applicable law.
13. Product Characteristics & Care
MIRSTORES products may be produced using a combination of handwork and machinery and are subject to quality control during production and fulfillment.
The properties of natural and textile materials can vary. Slight variations in yarn, texture, knitting, embroidery, finishing, color, density or measurements may occur between individual pieces.
Small knots, variations in knitting or embroidery, and other minor characteristics resulting from handmade production may be inherent to the product rather than manufacturing defects.
Colors may also appear differently depending on lighting, photography and individual screen settings.
Customers should follow the care instructions provided with the product or published on the Website. Damage resulting from improper care, washing, storage or use is not considered a manufacturing defect.
14. Intellectual Property
All content on the Website, including MIRSTORES trademarks, brand names, product designs, patterns, graphics, photographs, videos, illustrations, text and other creative materials, is owned by or licensed to MIRSTORES and is protected by applicable intellectual property laws.
Nothing on the Website grants any right to reproduce, copy, distribute, modify, commercially exploit or otherwise use MIRSTORES intellectual property without prior written permission.
15. Website Availability & Information
We aim to keep the Website available and accurate but cannot guarantee uninterrupted or error-free access.
We may update, modify or temporarily suspend parts of the Website for maintenance, technical, operational or other reasons.
Obvious typographical, technical or pricing errors may be corrected at any time. Where an error materially affects an order already placed, we will contact the customer and, where appropriate, provide the option required by applicable law.
16. Liability
To the fullest extent permitted by applicable law, MIRSTORES will not be liable for losses that are indirect, consequential, or not reasonably foreseeable in connection with your purchase or use of the Website.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory consumer rights available to you under applicable law.
17. Privacy
Personal information collected in connection with purchases and use of the Website is processed in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it may be shared with service providers, how long it may be retained, and the rights available to you.
18. Governing Law
These Terms and purchases made through mirstores.com are governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer protection rights that may apply to customers in their country of residence.
Any dispute will be handled by the competent courts or authorities in accordance with applicable law.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, Website or applicable legal requirements.
The version applicable to your purchase is the version published on the Website at the time your order is placed.
The date of the latest update will be displayed at the top of this page.
20. Contact Us
For questions about these Terms, orders, shipping or returns, please contact:
MIRSTORES Customer Care
support@mirstores.com
MIRSTORES is operated by:
KINDRAS GROUP LLC
Sharjah Media City (Shams)
Sharjah, United Arab Emirates
License No. 2218524